Our customer care specialists are fellow dog and cat parents ready to help with sizing, tracking, exchanges, or product recommendations.
- Support Email: care@hearthpawhome.com
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (replies within 1 business day)
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Faster Help Tip: Include your order number (e.g.,
#1001) and, for sizing questions, your pet's breed and weight.