Our 30-Day Peace-of-Mind Guarantee
Shopping online for your dog or cat should feel completely risk-free. If anything arrives damaged in transit or has a manufacturing flaw, send a quick photo to care@hearthpawhome.com within 7 days and we will ship a free replacement from our US warehouse right away—no return box needed.
Unused, unwashed items in original packaging can also be returned within 30 days of delivery for a full refund to your original payment method.
Frequently Asked Questions
Where do orders ship from?
All 200+ items ship from stocked US warehouses via USPS, FedEx, UPS, or DHL, typically arriving in 3–7 business days.
How do I use my first-order discount?
Enter code WELCOME10 at checkout for 10% off your entire order. Orders over $50 still receive automatic Free US Shipping.
Are your feeding mats and bowls BPA-free?
Yes. Our lick mats, slow-feed puzzles, travel bottles, and stainless-steel diners are crafted from food-contact safe, BPA-free materials.
How do I choose the right harness or bed size?
Measure your pet's chest girth just behind the front legs (for harnesses) or nose-to-base-of-tail length while curled/stretched (for beds). When between sizes, we always recommend sizing up for comfort.